FACTS Assistance

Explore FACTS Assistance Resources

Convenient Online Enrollment

Enrolling online is simple and secure.

Be sure to have the following information ready:

  • Account information for the person responsible for payment: bank name, telephone number, account number, and the bank routing number
  • Most of this information is located on your check. If paying by credit card, have your card information available
  • Read the Final Review, then Submit to receive notification

Your Payment Plan Options

Equal payments will be automatically deducted from a designated checking or savings account on the 5th or 20th of the month. Payment Plan Options:

  • Full Payment
  • Semi-Annual Payments
  • Monthly Payments

Frequently Asked Questions

When will the funds for my payment plan be withdrawn from my bank account?
  • While FACTS transacts each payment on the specified date, it is your financial institution that determines the time of day the payment is debited
  • FACTS recommends checking with your financial institution to determine how far in advance funds should be deposited into your account to ensure the automatic payment clears
  • If a payment date falls on a weekend or banking holiday, the payment will be transacted the following business day
How will I be notified of my payment information?
  • Once your agreement for tuition payments is posted to the FACTS system you will receive a confirmation notification of your payment amount by e-mail or letter in approximately 10 days.
  • Payments will be processed until the total balance is paid in full
What happens if FACTS attempts to process my payment and there are not enough funds in my account?
  • Should an automatic bank payment or credit card payment be returned, a $30.00 FACTS Returned. Payment Fee will be automatically assessed to your account for each failed payment attempt
  • This is in addition to any penalty your bank or the school may assess. You will be notified by FACTS of the returned payment via mail or e-mail
  • For payment scheduled for the 5th of the month, a reattempt will occur on the 20th of the month and for a payment scheduled for the 20th of the month, a reattempt will occur on the 5th of the following month
  • If you have questions about enrolling in FACTS, please Contact Us. You may also contact FACTS directly at (866) 441-4637. FACTS customer service representatives are available 24 hours a day, 7 days a week
What if i want to check my agreement?

  • Login to your FACTS SIS Family Portal
  • Click Financial on the column on the left
  • Click Financial Home under Financial Links